We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on product detail pages or on the website, which may contain technical inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.

These terms and conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. They cannot be varied except where in writing and signed by an employee, agent or Director of Q Rock Records.

Privacy Guarantee

We will not rent or sell your name, address, email address, or personal information to any third party. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your email address, postal address and telephone number we may occasionally update you on news and special opportunities via email, post and telephone.

Since offerings and technologies change, we reserve the right to change, modify, add or remove portions of our Privacy Policy at any time without prior notice. Please periodically review our Privacy Policy for changes.

If policy changes are substantial, we will notify customers via email.

Secure Transactions & Credit Card Safety

Q Rock Records use PAYPALs Secure Payment Portal and therefore never obtain any of your financial details.

Delivery Options

All tangible products made available by Q Rock Records are delivered by The Royal Mail. Charges are applied during check out and automatically added to your shopping cart.

On despatch of your item, we will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates listed are estimates only. Should an item not arrive within the estimated period, please note that we cannot investigate the non-arrival of your item until the expiry of 21 Days from our original shipment date to you. Please refer to the date shown on your “Despatch Information” email to confirm this date.

Note: It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to refund, exchange or resend the order to the correct address at our expense.

If an item has been lost in transit, we may not despatch a replacement item immediately. Resent or Replacement items will be despatched at our discretion or subject to availability, once all tracking and investigative avenues have been exhausted. This may include waiting up to 30-45 days from despatch for Undelivered Mail to be returned to us, depending on the delivery country.

All non-delivery claims must be received within 30 days of our original shipment date to you. Please refer to the date shown on your “Despatch Information” email to confirm this date.

Recorded Delivery with Insurance

For your added peace of mind, we offer “Recorded Delivery with Insurance”. The level of insurance is specified by the Royal Mail and can be selected hwne you choose your Shipping Method. This is an optional benefit designed to give you even more security and confidence in your purchase with Q Rock Records.

Transit Insurance charges are clearly displayed as optional throughout the checkout process and additionally marked on your “Order Confirmation” email should you select this option.

All “Recorded Delivery with Insurance” charges are subject to the terms and conditions of the Royal Mail. This is not a delivery fee. We recommend you select this delivery option to safeguard your ongoing satisfaction with shopping on our site.

Cancellation

You may cancel any item “Pending Despatch” at any time by contacting us. Once we receive notification from you that you wish to cancel your item, any amount paid to Q Rock Records the item will be refunded as soon as possible.

All refunds will be processed in accordance with the payment method selected by you at the time of your purchase. Additionally, as part of measures we employ to secure your privacy, we will only refund to the card used for the original transaction. No refunds will be processed to any other card.

You can find out about the status of your order at any time by clicking on the My Orders link. Should you wish to obtain more information about your order please contact us.

Returns Policy

Refunds will be issued in the form and amount of the original tender paid including sales tax when the following conditions have been met.......

1. NO returns or refunds will be accepted for music Cds (with the exception of defect* in which case a replacement will be sent postage free)
2. Merchandise must be returned within 30 days of the orders shipping date.
3. Merchandise must be in original condition - unused.
4. Merchandise returned because of defect will be fully refunded OR a replacement will be sent postage free.
5: Failure of merchandise due to abuse or if worn out will NOT be refunded.
6: NO refunds will be given for Digital Downloads.

*Defective merchandise will be refunded only after inspection by Q Rock Records. Please include written details for the return, as well as the invoice and or packing slip. Enclose it all in your parcel with the item you return. This can then be sent to the address provided. We recommend that you use recorded delivery, as we cannot be held responsible for lost goods.

Please use "contact us" on this site and send an email notifying us of the return.

Items are to be returned at the below address.

Q Rock Records - Returns
1 Park Lane
Wiberfoss
York
East Riding Of Yorkshire
YO41 5PW
UNITED KINGDOM

Note:
- All returns must be received by Q Rock Records within 30 days of our original shipment date to you. Please refer to the date shown on your “Despatch Information” email to confirm this date.
- Goods are to be returned to us at your expense in an unused, unopened condition without the seals or wrapping being removed or broken.

Damaged or Defective Items

In the unlikely event that you receive a damaged or defective product, we will exchange or refund the product price via the original method of payment only. If you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return.

In order to return the product, please refer to the 'Returns Policy' section. You must return defective or damaged goods within 30 days of our original shipment date to you. Please refer to the date shown on your “Despatch Information” email to confirm this date.

Damaged Jewel Case

Should you receive a cracked or damaged jewel case, we will be happy to mail you a replacement. Simply contact us and request a replacement.

Out of Stock Items

All products offered by Q Rock Records are subject to availability. Backordered products include items that are not currently in stock. In most cases these items are on order from the original distributors. In some cases we are awaiting or researching stock information from one or more of our suppliers. Please go to My Orders on our home page to view the anticipated despatch date. Backordered titles usually come into stock within 1 to 4 weeks but can occasionally take longer. If for any reason we determine that a backordered item will no longer be available, we will notify you immediately by email, cancel the item from your order, delete the item from our catalogue, and refund you in full.

New Releases

New and Pre-releases are offered in good faith based on information given by our suppliers. We are not able to accept responsibility should the release date, content (e.g. tracks) or cover art be changed, or should the new release be deleted.

Cookies

When visiting or purchasing from our sites, 'cookies' are left on your PC to enable you to track your orders and to allow us to supply other mutually helpful information. Cookies enable our systems to recognise your browser and welcome you back to the Store.

What are Cookies?

Cookies are alphanumeric identifiers that are placed on your computer's hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. As there are many browsers in the marketplace, the easiest way to change your settings is by searching for Cookies in your Help/Contents and Index option on your browser. By disabling cookies, you will not be able to participate in some of the features offered by Q Rock Records.

We recommend that you leave your Cookies enabled otherwise you may not be able to shop with us. Our cookies do not send us back any information about your computer or any other information on your hard drive.

Communication and Marketing

By becoming a member of Q Rock Records and providing us with your email, postal address and telephone number you consent to receive communication from us about our latest products and special offers (Our emails refer to your Q Rock Records membership and the products and services we offer including CDs, DVDs, etc.), the information may also be used to notify you of products and services of third parties, which may be of interest to you.

Opting out of Communication

All Q Rock Records members have the choice to opt-out of receiving marketing communications from us. If you do not wish to receive marketing material from us we recommend you opt-out by visiting your 'My Account Information' on this website. You can tailor your settings once you have registered/logged in.

General

We reserve the right to alter prices to take into account forces beyond our control (e.g. currency fluctuations). We are unable to supply minors (under the age of 18).

We will not be liable for any loss or damage caused by us, our employees or our agents in circumstances where:

* there is no breach of duty of care owed to you by us or by any of our employees or agents;
* such loss or damage is not a reasonably foreseeable result of any such breach;
* any increase in loss or damage results from breach by you of any of these terms and conditions; or
* such loss or damage relates to any business or non-consumer loss or damage including, without limitation lost data, lost profits and business interruptions.

We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on album detail pages or on the website, which may contain technical inaccuracies or typographical errors.

We reserve the right to refuse to supply any person or company for any reason. Any abusive language directed at our Customer Service Representatives will not be tolerated and may result in the cancellation of your membership with Q Rock Records.

If any part of these Terms and Conditions are declared void for unfairness pursuant to the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract shall only continue to bind the parties if it is capable of continuing in existence without the unfair terms.

These Terms and Conditions contain the whole of our agreement relating to your purchase, together with our website prices and contact details. To protect your own interests please read our terms and conditions carefully before accepting them. If you are uncertain as to your rights or want any explanation about our terms and conditions please write to our customer service centre at the address provided.

You will become the owner of your purchases once we have received your full payment for such purchases. However you shall not obtain any right of copyright (or similar rights) in your purchase, of which any unauthorised use including copying, letting for hire or sale is strictly prohibited.

All designs, graphics and other artwork (including the selection and arrangement of text and graphics) is and remains the copyright of Q Rock Records, although permission is granted to you to electronically copy and hard-copy print portions of our website for the sole purpose of placing an order, reading the terms and conditions with more ease or using this website for your shopping. Any other use is strictly prohibited.